Introduction to Privacy Policy
Holty's website and iOS and Android apps are owned and operated by Lucentix Limited. This Privacy Policy explains what information Holty collects, how we use and share it, and how you can request its deletion.
Use of Website
The Website is not intended for use by children under the age of thirteen (13). By accessing the Website, you represent that you are thirteen (13) years of age or older. If you are under thirteen (13) years of age, you are not authorized to use the Website and should immediately discontinue use of the Website and/or corresponding applications and services provided by Holty.
Collection of Personal Information
Holty collects the account details you provide, such as your name and email address, and content you add to the service, such as home details, tasks, recipes, photos, and documents. Other members of a home can see content shared with that home. If you enable Smart Scenes, Holty uses location data, including when the app is closed or not in use, to detect arrival and departure at places you save. Place or status updates may be visible to members of your home. Holty does not continuously record your route. With your permission, Holty also accesses your calendar to support calendar features.
Optional Health Reading Scan (iOS)
If you choose to scan a health-device reading on iOS, Holty sends the photo to its server and an AI service provider to extract values for you to review. If you choose to save a result, the app writes that reading to Apple Health with your permission. This feature does not read information from Apple Health.
Account Deletion
We keep account and household data while it is needed to provide Holty. You can delete your account in Holty's Account Settings. If you cannot access the app, email [email protected] from or with the email address associated with your account and request account deletion. We may verify that you own the account. Deletion removes your account, homes you own and their associated content, and your membership in other homes. Content in homes owned by other people may remain available to their members. Deleting your Holty account does not cancel an active App Store or Google Play subscription; manage it separately through the store. If we must retain any information for legal reasons, we will explain what is retained.
Request account deletion by emailNotifications
Holty may email you about your account and service updates. Contact [email protected] with questions about emails you receive from us.
Usage of Personal Information
We use Personal Information to respond to your inquiries, improve our marketing and promotional efforts, analyze application and service offers, and customize our services and application(s). We may use Personal Information to deliver information to you and to contact you regarding administrative notices. We may also use Personal Information to resolve disputes and troubleshoot problems.
Reminder Notifications
If you enable alerts, Holty uses Firebase Cloud Messaging to send notifications to Android and iOS devices. On iOS, Apple's Push Notification service also delivers the alert. Alert details, such as a task name and due time, may pass through these services. You can manage notification permission in your device settings.
Data Analytics
As you use any service provided by Holty, information from your device and your activity using the service will be logged. This may include your device's IP address, browser type, the web page visited before you came to our website, information you search for on the service, locale and language preferences, device unique identifiers, your mobile carrier, timestamps associated with requests you make, system and app configuration information, and other related interactions with the service. Services you use provided by Holty are logged for general analytic information (through Holty services or using third-party services). This includes information such as browser cookies, IP addresses, and the like, which may be associated with Personal Information. This analytic information is only used to maintain a high-quality service for our customers when using any Holty service. It is also used for the technical administration of the service, to aid in deciding which features of a service are important, and to aid in Holty providing quality customer support.
Mandatory Disclosures
Holty may disclose personal information when required or permitted by law, such as in response to a valid legal request or to address a serious safety or security issue.
Third-Party Information Sharing
Holty does not sell your personal information. We use providers for cloud hosting and storage, sign-in, email delivery, analytics and diagnostics, notifications, subscriptions, and optional AI processing. These include Microsoft Azure, Google Firebase and Vertex AI/Gemini, Apple, RevenueCat, and OpenAI when enabled. Information needed for each feature may be processed by the relevant provider. We may also disclose information when required by law or to address fraud, security, or technical issues.
Opt-Out Options
Holty does not sell your contact information. You can manage optional location, calendar, and notification permissions in your device settings. Disabling a permission may limit the related feature.
Access and Accuracy of Personal Information
You may request access to the personal information Holty holds about you and ask us to correct it. Contact [email protected]; we may verify your identity before responding. You can update some account information in the app. For account deletion, see Account Deletion above.
External Links
Our applications and services may include links to other applications or sites. This Privacy Policy applies to the applications and services provided by Holty only. Any information you submit to linked sites or other applications will be subject to the privacy policies of those sites or applications, if any. You should review those policies carefully before providing any information to these linked sites or applications.
Data Security
Holty uses reasonable technical and organizational measures to protect personal information against unauthorized access, loss, and misuse. Holty and its service providers process information needed to operate the service.
Policy Enforcement
If you have any questions or complaints regarding how your Personal Information is treated under this Policy or generally about the implementation of the principles of this policy, please contact our support team.
Policy Updates
We will post changes to this Privacy Policy on this page and update the date above. We will provide additional notice where the law requires it.
Contact Information
If you have any questions about this Privacy Policy, please contact us at [email protected]. Our physical mailing address is: 12 Graven Court, Henderson, Auckland, New Zealand 0612.
Questions about this document? Email [email protected] or visit the Holty User Guide.